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Frequently asked questions

Everything you need to know about centertec.

Find your answer in the list below

If you can't find answer you can always contact us.
  • 1. Do you offer parties?

    Yes, we offer multiple party options! You can learn more HERE! Please note, a 50% deposit is required for all party bookings. To book your party, please call 800.705.8715 or reserve your party online.

  • 2. Do you offer timed sessions?

    Yes! In addition to party packages, we offer an hourly rate of $30 per headset.

  • 3. Do you offer walk-in appointments or reservations?

    Yes to both! Since we do have a limited capacity, reservations are always a good idea if you know the day, time, and number of headsets you would like. However, you can also swing by at a time that is convenient for you and we will accommodate you ASAP, if not immediately.

  • 4. How do I schedule a reservation?

    Reservations can be made online, by calling 800.705.87.15, or in store. If you will be redeeming something already paid for (like a gift card), please call us to schedule your reservation. When scheduling a reservation, please plan to arrive 15 minutes before your scheduled time for check in. Please note, reservations do require prepayment.

  • 5. How do I cancel a reservation?

    We require 24-hour notice to cancel or reschedule a reservation. Any reservation not cancelled or rescheduled with at least 24 hour notice will be responsible for the total cost of their reservation.

  • 6. Can I share my hour with someone?

    Absolutely! Since you’re just renting a station for the hour, you can definitely switch up the player in that time. To maximize everyone’s experience, we allow up to three different players to share a session.

  • 7. Do I have to play the same game the whole hour?

    Nope.

  • 8. What types of games do you have available?

    We have games & experiences suitable for everyone, for all age groups. We have numerous experiences available for every category from Action to Zombies and anything in between. From children to adults, whatever your interest may be, we have something you’ve never seen before. A list of our popular experiences can be found on our VR Games page.

  • 9. What if I don’t know what to play?

    Don’t worry! We’re experts & here to help provide amazing recommendations based on your interests.

  • 10. What if I don’t know what to do?

    Don’t worry! Seriously, we’re the experts – we’ll help you with putting on the equipment, instructions on how to use it, provide general game-play advice for any and every experience in our store, and anything else.

  • 11. Do you have multiplayer games/ can we play together?

    There are numerous multiplayer experiences!

  • 12. Is it really possible to spend a whole hour there?

    You’ll be surprised how quickly one hour (or two, or three) can go…

  • 13. Do you offer discounts for regular play?

    Yes, we have offer multiple Monthly Memberships that reduce your hourly fee. Please note, all memberships have a minimum commitment of a year, before auto-renewing on a monthly basis.

  • 14. How do I sign up for a membership?

    Memberships can be signed up for in person at our store. Individuals over 18 can sign up for a membership for themselves, or someone under the age of 18.

  • 15. Do I have to wear a mask?

    Yes. In Pennsylvania, masks must be worn whenever anyone leaves home and are mandatory in all public spaces.

  • 16. Do you sanitize the equipment?

    Absolutely! Headsets are deconstructed in between uses. All pieces (face covers, headphones, controllers, etc.) are sterilized using UV-C cleaning technology.

  • 17. Can I wear my glasses while playing?

    Of course! If you’re nearsighted (can see well up close), you shouldn’t need to. If you have larger, ornate frames and choose to wear them, it may lead to a slightly more snug fit with the headset. If you can plan to wear contacts, we recommend it.

  • 18. Will I get motion sickness?

    Just let us know if you’re prone to motion sickness before starting and we’ll recommend awesome experiences that completely avoid or have mild virtual movements. Don’t hesitate to let us know if you feel a bit queasy during play time as well – we have all sorts of tricks up our sleeves to help with mild motion sickness!

  • 19. What is your spaghetti policy?

    Behold his noodly magnificence. We welcome all noodles, fresh or otherwise. Ramen.

  • 20. Are you ADA friendly?

    Yes, we have quite a few experiences and games that are perfect for someone with limited mobility. If you have limited functionality of an arm or hand, we’ve got numerous things to try!

  • 21. What age is best?

    We’ve found ages 7 and up enjoy Virtual Reality. While every child is different, those younger are often too small for the equipment to fit comfortably (our headsets can fit a head circumference minimum of 22 inches). If you have a younger child who you would like to experience Virtual Reality, we recommend having a conversation with them regarding Object Permanence (the real world is still there even if you can’t see it).

  • 22. Is it just for kids?

    Absolutely not! We have games & experiences suitable for everyone, for all age groups. We have numerous experiences available for every category from Action to Zombies and anything in between. From children to adults, whatever your interest may be, we have something you’ve never seen before. A list of our popular experiences can be found on our VR Games page.

  • 23. Do I need to stay in the store while my child plays?

    Nope; it’s a great chance to go get some shopping done! Unless you explicitly tell us a child dropped off can leave, they’ll remain in our store until you pick them up. If you will be leaving your child, please let them know before they are in a headset.

  • 24. What types of payment do you accept?

    We accept Visa, MasterCard, and American Express credit and debit cards, as well as cash.

  • 25. Do you offer gift cards?

    Yes! Gift cards are available at our store for any dollar amount or number of play sessions. If you can’t make it in, we do also sell them online! Gift cards are not eligible towards Monthly Membership Fees or Parties.

  • 26. Do you sell the equipment?

    As an experience center, we exclusively sell time on the machines.

  • 27. I have more questions!

    Just give us a quick call at 800.705.8715 or shoot us an email at info@centertec.com for any additional information.

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